Conditions of Sale

The offer and sale of products on our website are governed by these General Conditions of Sale according to the dictates of the Legislative Decree 206/05. The products purchased on the www.ibridenergy.com site are sold directly by the Ibridenergy company, with registered office in Italy at G. Cerulli no. 47 San Severo (FG), Iscr. Reg. Imprese C. F .: and VAT no. 04156930713 The contract stipulated between Ibridenergy and the user (Customer) will be concluded at the time of acceptance of the order by the seller communicated via email to the user. The customer, naturally, declares to know, to have therefore read the general conditions of sale and to keep or print them in compliance with the provisions of Decree Law 206/2005; also declares to know, accept the payment methods indicated. The seller may not proceed with purchase orders that are incomplete or incorrect or in case of unavailability of products. However this will be communicated. Compensation for damages or compensation to the user is excluded, as well as any liability (contractual or non-contractual) for direct or indirect damage to persons and / or property, caused by non-acceptance, even partial, of an order.

Purchase Contract Conclusion

To conclude the contract of purchase of one or more products on the www.ibridenergy.com site and viewable at infoibridenergy@email.it, the user must be sure of the product he is purchasing, and before proceeding to purchase the products, you will be asked to carefully read the General Conditions of Sale and the Right of Withdrawal and the terms of payment. And a summary of information on the essential characteristics of each product ordered with its price.
The seller reserves the right to modify the technical information of the products in accordance with those supplied by the manufacturers, without prior notice. Please note that the images of the product may not be perfectly representative of the characteristics and therefore vary in size, color, etc. ..
The contract will be concluded when the seller has sent electronically, the order form, after verification of the correctness of the data giving a confirmation of the order made by the customer to the e-mail address provided.

Pricing

The prices on the www.ibridenergy.com website are inclusive of VAT at 22%.
VAT will be applied to 10% pursuant to Presidential Decree 633/72 for those products and goods intended for the construction and construction of plants for the production of energy from renewable wind and / or photovoltaic sources, subject to the issue of a specific written declaration of responsibility, sent to the email address infoibridenergy@email.it where it will be declared that the purchased products will be directly installed and not intended for sale.

Payment

For the payment of the price of the products is expected: bank transfer, credit cards, paypal card, payment on delivery (for orders not exceeding € 500.00).

Shipping and delivery of products

The purchased products can be collected directly by the user at the headquarters of the company Ibridenergy located in San Severo at Via G. Cerulli No. 47.
In this case the Ibridenergy company will notify the user of the availability for the withdrawal of the products. At the time of collection, the user must show a copy of the e-mail confirming the shipment of the order and show the identity document. The selling company declines all responsibility and risk concerning the transport of products. Declines all responsibility for delays in delivery, for losses or even damage caused by the carrier in charge at the request of the customer who can request an insurance form with the cost charged at the time of order.
When the user receives the products he is required to check that the packaging is intact, not altered or damaged and that the product matches the ordered one. The seller will not take into consideration the claims for damage and declines any responsibility for the damage of the packaging in case, at the time of delivery, the user has not affixed the words "Signature with specific reservation and control". The complaint must also be made within two working days of delivery.

Right of withdrawal

The user has the right to withdraw from the contract concluded with the seller, without any penalty and for any reason within 14 days from receipt of the goods or if it has been withdrawn from the date of collection. The withdrawal must be communicated to the Ibridenergy company withrecommended a / R . If the shipment of the products had already been made at the time of withdrawal, the user is required to return the whole intact with the original packaging.
However, the right of withdrawal applies to products purchased in their entirety; the products must be returned with the original packaging and any accompanying accessory documentation.
The right of withdrawal is not applied to audiovisual products, computer software or sealed hardware once opened. The shipping costs and all that is required for the return of the products are always the responsibility of the user.
The seller declines all responsibility for theft or loss or damage of goods returned by uninsured shipments.

Refund times and procedures

After the return of the products, the seller provides the necessary checks regarding their compliance with the terms and conditions indicated above. In the event that the checks are concluded positively, the seller will send the user, by e-mail, confirmation of acceptance of the returned products.
The refund will be activated by the Ibridenergy company within 30 days from the date of knowledge exercise of the right of withdrawal by the user and if the product had already been delivered to the user, the refund will always and only after the return of the products and due integrity checks. >

Guarantees

The products of the company Ibrienergy carry the conventional guarantee of the producer and the legal one of 24 months for defects of conformity or defects foreseen by the Decree 206/2005. The warranty only changes for batteries, which is valid for 6 months from the purchase of the product. This guarantee is dictated by the manufacturers for the same.
For sales to persons holding a VAT number is 12 months from delivery of the product, the deadline for the reporting of defects is instead 8 days from the discovery of the defect.
The warranty is however not applicable in case of negligence, carelessness in the use and maintenance of the product.
The user must always keep the invoices or DDT or receipt that he will receive with the purchased products. In the event of a lack of conformity, the seller provides for: repair of the product, or replacement, or reduction of the price or termination of the contract and return of the price. The seller can not be held liable for delays in the replacement or repair of defective products, depending on the manufacturer. If the seller can not repair or replace the product under warranty he will proceed, if still in stock, to replace it with another of equal characteristics and value or to return the price. The shipping costs related to the sending of the product under warranty and those of redelivery to the user will always be at the expense of the latter.
The customer will lose the right to guarantee the expiry of the terms; for damages caused by a use or use not in accordance with the product's own performance; for tampering, for attempts at repair made by the user or for him, for the return of the product without original packaging and accessories.
For repair or replacement of the product under warranty you must follow this procedure: call 0882 / 604082 or send an email to assistenzaibridenergy@email.it, to have the authorization to return the product and for any clarifications on the nature of the fault. Once the authorization has been granted by the Ibridenergy company, the customer can download the RMA form from the following link https://www.ibridenergy.com/it/content/6-rma. The form must be completed in all its parts according to the instructions and then sent by e-mail to infoibridenergy@email.it.
The seller, received the e-mail with the RMA form and assessed the problem, will open the complaint procedure giving it a number. The form will then be transmitted back to the user with the number of the file which will be used as authorization for the return of the product for the guarantee procedure. The shipping costs for the return of the product, for the return of the same repaired or replaced will always be borne by the user.

Complaints

Any complaint must be sent to the number 0882/604082 or by e-mail to assistenzaibridenergy@email.it

Applicable law and settlement of disputes

The general conditions of sale are governed by Italian law with reference to the law on distance contracts. The competent court to settle any dispute is that of Foggia.

Privacy

We guarantee compliance with all the provisions of the Legislative Decree 196/2003. , which the customer can view by downloading the format through this link.
Data provided to Ibridenergy will be used for institutional purposes, connected or instrumental to the activity for which they were released and therefore also for communications of commercial information related to new offers of products or services.The processing of data will take place with appropriate tools to ensure security and confidentiality and may also be carried out with the use of automated tools to store, manage and transmit the data themselves The user declares to be aware of the privacy law by accepting the conditions.

The data controller is Buccirosso Domenico

Conditions

The conditions contained in this document may undergo modifications by Domenico Buccirosso without prior notice and will acquire validity from the date of publication on www.ibridenergy.com

Cookies

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Legislative Decree 69/2012. DLgs 70/2012.